If you encounter an issue, follow these steps to create a traceable support case:
Navigate to the Service Management Portal > Cases > Create a Case.
Affected Item: Select the specific configuration item (Server, App, Cloud Resource) that is impacted .
Subject & Description: Provide a short summary and a detailed explanation of the problem .
Priority: Select the urgency level based on business impact .
Watchlist: Add colleagues who need to receive email notifications about the case.
Attachments: Upload screenshots or logs.
Click Submit.