FAQ
Answers to frequently asked questions.
11 articles
Introduction to Arxus: Who We Are and What We Do
How do I log in to the Customer Portal for the first time?
How do I invite a new user to the Customer Portal?
What is the difference between a "User" and a "Contact"?
What are Permission Groups?
How do I create a Support Case?
What is the difference between a Support Case and a Service Request?
How are Support Priority Levels (P1–P4) determined?
What does the Case Lifecycle look like?
How and when should I escalate a support case?
What is the Service Catalog and where can I find it?