Every case moves through specific stages :
New: The case has been created and is waiting for review by Arxus.
Open: An engineer is actively investigating or working on the issue.
Awaiting Info The case is paused because we are waiting for information from you, a third party, or a maintenance window. Please reply promptly to unblock the case.
Resolved: A solution has been proposed. You have a short period to test the fix. If it works, "Accept Solution." If not, "Reject Solution" to reopen it .
Closed: The case is fully completed and archived.