Centralized Server Management and Monitoring
Server Management in the Arxus Portal empowers you to monitor key metrics, manage patching, ensure antivirus protection, and maintain robust backup systems. This proactive approach helps you maintain a secure and efficient server environment.
Prerequisites
To use Advise Center in the Arxus Portal you need:
Access to the Arxus portal with the appropriate permissions to use this feature.
Your company must have you activated this service with Arxus.
How to activate?
If your company has this service active, and you still can’t use it, contact your company portal administrator (usually this person, is who in your company has “Full Role” rights to the users and permission section).
Overview
At the top of the page, the Server Overview section displays key metrics, including the total number of servers, online servers, and the status of various services such as backup, monitoring, patching, antivirus, and vulnerability management. These metrics provide a quick snapshot of your server environment’s health and activity.
Search and Filter Functionality
Below the overview metrics, you will find a Search Bar that allows you to quickly locate specific servers by name. Adjacent to the search bar is the Add Filter button, enabling you to apply various filters to narrow down the list of servers based on criteria like location, operating system, and service activation status.
Server List Table
The main part of the page features a detailed table listing all servers. Each row in the table provides essential information about an individual server, organized into the following columns:
Name: The identifier of the server, allowing you to easily recognize and manage it.
Location: Indicates where the server is situated, helping you track your server distribution.
Operating System: Displays the OS running on each server, such as Windows or Linux, enabling you to see the diversity and specifics of your server environments.
Backup & Replication: Displays the status of backup and replication services, specifically for non-Azure Virtual Machines. These services are categorized into different plans—Silver, Bronze, and Gold—which are used exclusively for Arxus on-premise backups.
Monitoring: Indicates if monitoring services are active, helping you keep track of server performance and potential issues. You can enable monitoring services by activating Cloud Custodian Managed Serivces.
Patching: Displays whether patching services are enabled, and when the patching was done/ Which is important for maintaining security and system integrity. You can enable monitoring services by activating Cloud Custodian Extended.
Antivirus: Shows the status of antivirus protection, ensuring that your servers are protected against malware and other threats. You can enable monitoring services by activating Cloud Custodian Extended.
Vulnerability Management: Indicates if vulnerability management services are active, helping you manage and mitigate security risks.
Alert Profile: Indicates whether your server is managed by Arxus. The operating hours on the server specify the time span during which incidents are managed for you, essentially reflecting your Service Level Agreement (SLA).
Health State: Current health state of your server of Arxus’s alerting system. Your server’s health state can be:
Warning Yellow; Indicated by a yellow warning symbol, indicates that your servers is being looked our customer operations, or is in a degraded state, but still in control.
Warning Red; Indicated by a red warning symbol, indicates a critical error within the server. Rest assured though customer operations team is fixing this.
Green Checkmark; Indicates that you server is healthy.
Detailed Server View
You can click on any server in the list to view its detailed information. This detailed view is divided into four tabs:
General
General
The General Tab in the Detailed Server View offers you a clear and concise overview of your server's current status, configuration, and critical services. This comprehensive view allows you to ensure your server is operating optimally and address any issues that may arise promptly
Key Elements
1. Server Identification and Location
Name: The identifier of the server, displayed prominently at the top.
Location: Indicates the physical or logical location where the server is situated, such as "Arxus East."
2. Operating System and Hardware
Up Since: The date and time since the server has been last rebooted.
Creation Date: The date since when the server was operational.
Cores: Number of CPU cores allocated to the server.
Memory: Amount of RAM available to the server.
Number of Disks: Number of disks attached to the server.
Total Disk Size: Total storage capacity of the server.
Partitioned Size: Size of the partitioned disk space.
3. Service Statuses
Backup & Replication: Shows the status of backup and replication services, such as whether they are activated or not, for non Azure Virtual Machines. Silver, bronze and gold are the plans that are used on Arxus backups only valid on Arxus on premise backups.
Monitoring Health Status: Current health state of your server of Arxus’s alerting system. Your server’s health state can be:
Warning Yellow: Indicated by a yellow warning symbol, indicates that your servers is being looked our customer operations, or is in a degraded state, but still in control.
Warning Red; Indicated by a red warning symbol, indicates a critical error within the server. Rest assured though customer operations team is fixing this.
Green Checkmark; Indicates that you server is healthy.
Not activated; Indicates that you haven’t indicated this service. To do so, you must active Cloud Custodian Managed Services.
Patch Compliance: Indicates the percentage of patch compliance, showing how up-to-date the server is with the latest patches. If you see “Not Activated “This means that you haven’t activated Cloud Custodian extended.
Antivirus: Displays the status of antivirus protection, indicating whether it is active and the plan, such as "Premium." If you see “Not Activated “This means that you haven’t activated Cloud Custodian extended.
Vulnerability Management: Shows the status of vulnerability management services, indicating if they are activated.
4. Personal Identifiable Information (PII):
This indicates weather the server has Personal Identifiable Information.
5. Volumes:
Volume Information: Lists details about volumes attached to the server, including:
Name: The name of the volume.
Filesystem: The type of filesystem used.
Total Size: Total capacity of the volume.
Absolute Usage: Total amount of used space.
Free Space: Available free space.
Used Space: The amount of space currently in use.
Backup
Backup
The Backup Tab only for Arxus private cloud VMs in the Detailed Server View withing server management offers you a clear and detailed overview of your Arxus private cloud VMs. This comprehensive view allows you to monitor backup tasks, verify the success of recent backups, and ensure your backup strategy is effectively protecting your data. By regularly reviewing the details provided in this tab, you can maintain a robust and reliable backup system for your server.
Key Elements
1. Backup Configuration
Current Plan: Shows the status of backup and replication services, such as whether they are activated or not, for non Azure Virtual Machines. These can be organized in different categories (Silver, Bronze, etc). Silver, bronze and gold are the plans that are used on Arxus backups only valid on Arxus on premise backups.
Off-Site Backup: The location of the off-site backup, for example, "Arxus DC Belgium."
Next Scheduled Backup: Indicates the date and time of the next scheduled backup.
Backup Frequency: Shows how often backups are performed, such as "Daily."
Monitoring
Monitoring
The Monitoring Tab in the detailed server view of Server Management offers you real-time visibility into your server's performance and health. By regularly reviewing the metrics provided in this tab, you can ensure your server operates efficiently and address any performance issues promptly. This proactive approach helps maintain a robust and reliable server environment.
Key Elements
1. Monitoring Configuration
Monitoring State: Current health state of your server of Arxus’s alerting system. Your server’s health state can be:
Warning Yellow: Indicated by a yellow warning symbol, indicates that your servers is being looked our customer operations, or is in a degraded state, but still in control.
Warning Red: Indicated by a red warning symbol, indicates a critical error within the server. Rest assured though customer operations team is fixing this.
Green Checkmark: Indicates that you server is healthy.
Not activated; Indicates that you haven’t activated this service. To do so, you must activate Cloud Custodian Extended.
2. Performance Metrics
Average CPU Load: A graph displaying the average CPU usage over the past 24 hours. This helps you monitor the server's processing load and identify any spikes in CPU usage.
Average Memory Usage: A graph showing the average memory usage over the past 24 hours. This allows you to track how the server's memory is being utilized and spot any potential memory issues.
Network Usage: A graph illustrating the network usage over the past 24 hours. This helps you understand the server's network activity and detect any unusual traffic patterns.
Patching
Patching
The Patching Tab in the detailed server view of Server Management offers you a clear and detailed overview of your server's patching status and history. By regularly reviewing the information provided in this tab, you can ensure your server remains secure, up to date with the latest updates, and compliant with your organization's patching policies. This proactive approach helps maintain a robust and secure server environment.
Key Elements
Patching Configuration
Patch Window: Displays the scheduled time for patching, such as "2nd Tue (0u-6u)." This indicates when the server is scheduled to receive patches.
Next Patching Date: Indicates the date and time of the next scheduled patching, for example, "Tue 13 Aug 24, 00:00."
Last-Run Patch: Shows the date and time when the last patch was applied, such as "Tue 9 Jul 24, 05:33."
Patch Compliance: Indicates the percentage of patch compliance, showing how up-to-date the server is with the latest patches, for example, "100%."
Patch History
Installed Patches: Lists the patches that have been installed on the server, providing detailed information for each patch:
Patch Name: The name of the patch, for example, "2024-06 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5039227)."
Installation Date: The date and time when the patch was installed, such as "Mon 8 Jul 24, 02:00."
Posted On: The date when the patch was released, for example, "Mon 10 Jun 24, 02:00."
Severity: The severity level of the patch, helping you prioritize the importance of each update.
Upcoming Patches
Patches Scheduled for Next Run: Details about the patches scheduled to be applied during the next patching window. This section ensures you are aware of upcoming updates and can prepare accordingly.
Antivirus
Antivirus
The Antivirus Tab in the detailed server view of Server Management offers you a clear and detailed overview of your server's antivirus protection and any detected malware events. By regularly reviewing the information provided in this tab, you can ensure that your server is protected against malware and other security threats. This proactive approach helps maintain a robust and secure server environment.
Key Elements
1. Antivirus Configuration
Current Plan: Displays the current antivirus plan, such as "Premium," and indicates whether it is activated. If you see “Not Activated . “This means that you haven’t activated Cloud Custodian extended.
Last Scan: Shows the time of the last antivirus scan, for example, "Real Time," indicating continuous monitoring. If you see nothing here it means that you haven’t activated Cloud Custodian extended.
Virus Definition Age: Provides information on the age of the virus definitions used by the antivirus software, ensuring that they are up-to-date. If you see nothing here it means that you haven’t activated Cloud Custodian extended. If you see nothing here it means that you haven’t activated Cloud Custodian extended.
Antivirus State: Displays the current state of the antivirus protection. If you see nothing here it means that you haven’t activated Cloud Custodian extended
2. Malware Events
Malware Event List: Lists any detected malware events, providing detailed information for each event:
Malware Event Name: The name of the detected malware.
Type: The type of malware detected.
Date: The date and time when the malware was detected.
Target: The target of the malware attack.
Severity: The severity level of the malware event.
Remediation: The actions taken to remediate the malware.
If there are no malware events to display, the tab will indicate this with a message such as "No malware events to display."
Get Help
If you need more help, contact your Customer Success Manager, reach out to our Service Desk support, or type your question in the chat to our support team. They will be ready to assist you.