Overview
The Service Management Portal allows you to request predefined service actions directly from the Service Catalog. These actions help you adjust DNS information, manage Microsoft 365 and Modern Workplace applications, update server configurations, or request other operational tasks in a structured and guided way.
This article explains how to request a service, where to find the Service Catalog, and what happens after you submit your request.
Prerequisites
To request a service in the Service Management Portal, you need:
Access to the Service Management Portal
A permission group that allows you to create Service Orders
If you cannot access the Service Catalog, contact your company portal administrator.
Learn more > Users & Permission Groups
Where to Request a Service
You can start a service request in two ways:
1. From the CSM Portal Homepage
On the homepage, under Browse Catalog, you will see the main catalog tiles such as:
Azure
Modern Workplace
DNS/SSL
Server Management
All Services
Selecting any of these tiles brings you directly into the Service Catalog, where you can browse all categories and available service actions.
2. From the Top Navigation Menu
You can also request a service via the top navigation bar:
Service Requests > Place Service Request. This opens the full catalog view, allowing you to choose the category and service action you want to initiate.
Catalog Categories and Available Service Actions
When you enter the Service Catalog, you will see the following categories.
Below is the full list of what your organization can request, based on your current portal configuration.
Azure
Item | Description |
Azure Adopt Use Case | Request Azure workload onboarding |
Azure Plan Subscription | Request Azure Plan Subscription |
Azure Reservation | Request a new Azure reservation |
Change Azure Quota | Standard form to request quota changes for Azure resources |
Migrate Azure Subscriptions to Arxus CSP | Transfer an Azure subscription from your current model to Arxus CSP |
Request new Azure server | Request a new Azure server |
DNS/SSL
Item | Description |
Change DNS records | Change DNS records |
Domain Registration | Domain registration |
Domain Transfer | Request a domain transfer |
Renew SSL certificate | Renew SSL certificate |
Request new SSL certificate | Request a new SSL certificate |
Modern Workplace
Item | Description |
Add new managed application | Request a new application to be added to Arxus Application Management |
Modify Office 365 Licenses | Modify Office 365 licenses |
New Teams Voice User | Request a new Teams Voice Enabled User |
Remove managed applications | Request removal of managed applications |
Update managed applications | Request updates to managed applications |
Server Management
Item | Description |
Add Anti-Malware to server | Protect a server with Anti-Malware managed by Arxus |
Add Backup to server | Add Backup to server |
Add Monitoring to server | Add Monitoring to server |
Add Patching to server | Add Patching to server |
Add Vulnerability scanning to server | Automatic vulnerability scanning |
Allow Connection on Firewall | Allow connection on firewall |
Announce Maintenance Slot | Announce maintenance slot |
Assign Public IP | Assign Public IP |
Automation Offboarding for existing server | Remove automation capabilities from server |
Automation Onboarding for existing server | Add automation capabilities to server |
Create new VLAN | Create a new VLAN |
Decommission server | Decommission server |
Request hardware changes on virtual servers | Request hardware adjustments |
Request new server | Request new server |
Restore files from backup | Restore files from backup |
Services
Item | Description |
Add Monitoring to Meraki devices | Add monitoring to Meraki devices |
License Purchase | Request licenses |
Request to Open Port | Request port opening |
Requesting a Service
Step 1. Open the Service Catalog
Choose either:
Homepage > Browse Services
orTop navigation > Service Requests > Place Service Request
Step 2. Select the Appropriate Category
Choose from:
Azure
DNS/SSL
Modern Workplace
Server Management
All Services
This opens the list of available service actions for that category.
Step 3. Choose the Service Action You Need
Click the action you want to request.
A form will appear (for example: Change DNS records).
Step 4. Fill Out the Required Information
Each form is tailored to the specific service action. You may need to provide:
The account
Contact details
Configuration details
Technical values (e.g., DNS type, IP address)
Additional information
Attachments (screenshots, files, etc.)
Mandatory fields are marked with an asterisk (*).
Step 5. Submit the Service Request
Once all fields are completed, click Submit.
Your request is then converted into a Service Order and routed to the correct Arxus team for fulfilment.
What Happens After You Submit a Service Request?
1. You receive a confirmation email
The email includes your Service Request reference number (CS000xxxx).
2. The Service Order appears in your portal
You can track it in:
Service Request Overview (open & closed)
3. The request moves through the fulfilment workflow
Different teams may be involved depending on the type of service action.
You will be updated through the portal or email if additional information is required.
Get Help
If you need more help, contact your Customer Success Manager, reach out to our Service Desk support, or type your question into the chat to our support team. They will be ready to assist you.