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Arxus Learning Centre

Customer Portal Service Management Portal

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Customer Portal Service Management Portal

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Working with Arxus

Working with Arxus

Discover everything you need to know about Arxus and how we work

20 articles

Getting Started

Introduction to the Customer Portal

Logging Into the Customer Portal

Navigating the Customer Portal Dashboard

Understanding Users, Contacts, and Permission Groups

Inviting Your Team to Work with Arxus

Accessing the Service Management Portal

Who to Contact During Onboarding

Introduction to the Service Management Portal

Service Requests & Catalog

How to Request a Service

Understanding the Service Catalog

Support & Case Management

Opening a Support Case

Escalation Paths; Who to Contact and when

Case Lifecycle Explained

What to Include in Your Support Case

Your Responsibilities in the Support Process

Channels & How to Contact Us

Overview of Arxus Channels

Support Case Overview

Using Engage Chat

Understanding Email Notifications

Phone Support (Emergency Only)

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