Introduction to the Service Management Desk Portal
The Service Management Portal is your central place to request support, submit service requests, and follow up on ongoing cases.
This portal brings all your support interactions, and service requests together so you always know where to go when you need help.
The Arxus Service Desk
The Arxus Service Desk is your first point of contact for technical support.
Our team assists you with issues, questions, and operational tasks across your Arxus-managed services.
Through the portal, the Service Desk provides:
Technical troubleshooting and issue resolution
Guidance on Arxus-managed environments
Updates, follow-up, and communication on your cases
Handling of standard service requests
Escalation to specialist teams when needed
All communication with the Service Desk happens inside your support cases for full transparency and traceability.
What you can do in the Service Management Portal
📌 Create and manage support cases
You can submit support cases whenever you need help.
Use a support case to:
Report an issue
Ask a technical question
Request assistance from the Arxus team
You can add details, attach documents, and follow progress as our engineers update your case.
📌 Submit service requests
You also have access to a catalog of service requests, which include standardized operational actions such as:
Access or permission requests
Configuration adjustments
Routine operational changes
Each service request uses a guided form to ensure all required details are provided.
📌 Track status and history
The portal gives you visibility into:
Your open support cases
Submitted or completed service requests
All updates from the Arxus team
Resolution notes and timelines
This ensures everything stays clear and easy to follow.
📌 Communicate with the Service Desk
Inside each case or request, you can exchange messages directly with the Service Desk.
All communication is centralized, timestamped, and part of your case history.
Get Help
If you need more help, contact your Customer Success Manager, reach out to our Service Desk support, or type your question in the chat to our support team. They will be ready to assist you.