Overview
To access the Service Management Portal, you must first retrieve your temporary credentials and complete the initial login and MFA setup.
Once completed, you can use these credentials to access the Service Management Portal and begin submitting support cases or service requests.
Prerequisites
To access the Service Management Portal, you need:
A valid Arxus user account
The onboarding email from [email protected] containing your login setup link
Your registered mobile phone for MFA verification
If you did not receive your onboarding email, please contact your company portal administrator.
How to Access the Service Management Portal
1. Retrieve Your Login Credentials
Open the onboarding email sent from [email protected].
Click the secure URL in the email to retrieve your temporary password.
This password is visible only once.
You will be asked to change it in the portal.
Note your username displayed in the onboarding email.
2. Log In to the Portal
Go to the Arxus login page (Customer Insights & Control Portal).
Enter your username and temporary password.
You will be prompted to create a new permanent password during first login.
3. Complete MFA Setup
To secure your account, multi-factor authentication (MFA) is required:
After logging in, follow the MFA setup prompt.
A 6-digit verification code will be sent to your registered mobile phone.
Enter the code to complete your identity verification and access the portal.
Accessing the Service Management Portal After Setup
Once your login and MFA setup are complete, you can use the same credentials to access the:
Service Management Portal
Customer Portal
Get Help
If you need more help, contact your Customer Success Manager, reach out to our Service Desk support, or type your question in the chat to our support team. They will be ready to assist you.