Your Profile
The "My Profile" section in the Arxus Portal is designed to give you complete control over your personal information and preferences. Here, you can easily update your contact details, manage communication settings, and review your assigned permissions. This centralized hub ensures that your profile is always up-to-date, facilitating seamless communication and access within the Arxus ecosystem.
How to access "My Profile":
Log in to your Arxus Portal.
Navigate to the top right corner and click on your credentials”
Within the window that opens click on “My Profile”.
You’ll be redirected to https://portal.arxus.eu/my-profile/overview
Editing Your Information
In the My Profile section, you can update various pieces of personal information. Here’s what edit:
Email: Your email address is your primary contact detail and login identifier.
Multifactor Authentication Number: Add or change your phone number for enhanced security.
Salutation: Choose the appropriate title to ensure we address you correctly in communications.
First Name & Last Name: Ensure your name is accurate for personalization and identification.
Job Title & Department: Keeping this information current is important for service customization.
Contact Phone Number: Provide a number for direct contact if needed.
Customizing Your Profile
Make your profile yours:
Choose an Avatar Style: Select an avatar that best represents you within the portal.
Change Multifactor Authentication: Update your settings to keep your account secure.
Security Settings
Change Password: It’s good practice to update your password regularly for security.
Edit your MFA: Edit your MFA method when needed.
Manage Your Communication Preferences
Stay informed by subscribing to Arxus mailing lists. You can modify these settings at any time to suit your information needs. Just remember that once you unsubscribe from a mailing list you can’t resubscribe.
To change your mailing list subscriptions:
Scroll to the 'My communication preferences' area.
Click on “Edit mailing list” Check the box close to the list name to 'Subscribe', or uncheck to ‘Unsubscribe’ to manage your mailing list preferences
Click 'Next' to ensure your preferences are updated, and then confirm if your preferences are correct
Change Arxus Portal language
The Arxus portal is available in English, French and Dutch. To change the language of the portal:
Navigate to My Profile
Scroll down to "My Communication preferences"
Click on Edit languages
Click on "Portal Language" and select the language you prefer.
Review the settings.
Click Confirm, and the portal will be available in the language you selected.
Change Arxus official communications language
In the Arxus Portal you can also choose in what language you would like to receive official communications from Arxus. To change this language;
Navigate to My Profile
Scroll down to "My Communication preferences"
Click on "Edit languages"
Click on "Email Language" and select the language you prefer.
Review the settings.
Click Confirm, and form now on the communications you will receive form Arxus will be in you selected language.
Understand Your Permissions
Within “My Profile” on the right side of the screen you’ll also be able to view permission groups assigned to your profile.
A permission group in the Arxus Portal is a set of permissions and that grants you access to various tools and applications within the Arxus Ecosystem (such as the Arxus Portal, Billing Tool, and ServiceNow). Each group is tailored to specific applications and portal services, ensuring you have the necessary access to perform your role effectively.
Only users with access to the "Users & Permissions" section can assign other users to relevant groups based on their roles. These users also have the ability to create custom permission groups to meet specific needs. Users gain permissions that correspond to their group’s predefined access levels, providing structured and secure access within the Arxus Ecosystem.
Find out more about permissions groups here .
Activity Log Overview
In the Activity tab of your profile, you'll find a comprehensive log that records each activity done by you. This detailed audit trail is designed to enhance the security of your account by providing transparency and a means to detect any unauthorized access or activities.
Key Features of the Activity Log:
Date & Time: Each entry is timestamped, allowing you to trace the exact moment an activity occurred. This can be critical in identifying any unusual access patterns or times that fall outside your normal usage.
Email Identifier: Your registered email address is logged with every activity. This consistency ensures that all activities are accurately attributed to your account.
Activity Description: A brief description accompanies each entry. For instance, "User attempted to log in via Cronos Azure AD" signifies an authentication attempt through the Azure Active Directory service linked with Cronos, hinting at the integrated security mechanisms in place.
By keeping an eye on this log, you can stay vigilant about your account's integrity. It's a smart way to keep tabs on your digital footprint within the organization's network.
Navigational Note: The current view is set to display activities from the "last 30 days," but you can adjust this according to your needs using the date range filter provided
Orders Overview
When you access the Orders tab, you'll see a list displaying various details of your orders, including the Customer flow, Type, Domain, Ordered by, Date, Resource, Action, and Quantity.
This helps you to have a clear and concise view of what has been ordered, when, and by whom, offering critical insights into your order history.
Note the alert at the top of the page: 'Only products ordered from within the portal are shown. Change requests via the Arxus Service Desk are not included.' This is an important distinction to keep in mind as it ensures that you are aware that some orders might not be displayed here if they were processed through other channels.
Remember that understanding your Orders tab is key to effective management of your purchases and services with Arxus. It allows for better planning and utilization of your resources.
Get Help
If you need more help or information, you can contact your Customer Success Manager, reach to our Service Desk support, or type your question in the chat to our support team. They will be ready to assist you!