What Is Arxus CoPilot?
Arxus CoPilot is an AI-driven assistant designed to answer questions specifically related to the Arxus Portal. Think of it as your on-demand helpdesk for portal navigation, features, and best practices.
Focus: Arxus CoPilot provides helpful information on the Arxus Portal, from navigating key sections to troubleshooting common issues.
Key Capabilities
Arxus CoPilot is designed to answer a variety of portal-related questions, including:
Where to find things
Quickly locate portal sections and functionalities.How to use features
Explore details about various portal capabilities and learn how to get the most out of them.Troubleshooting tips
Discover quick fixes for common portal issues like user permission problems or configuration steps.
Limitations
While Arxus CoPilot can help with many portal-related questions, there are certain topics it cannot yet address:
User-specific or account-level data
For instance, it doesn’t handle questions like “How many servers do I have?”, “Who are my customers?”, “What are my bills?”, or other confidential details tied to your account.General company information
Arxus CoPilot focuses strictly on Arxus Portal features; broader corporate or operational details fall outside its scope.Code, technical scripts and image generation
It does not provide direct code samples or custom scripting guidance.Non-portal tasks
Anything unrelated to the Arxus Portal’s functionality is out of scope for Arxus CoPilot.
How To Access Arxus CoPilot
Log in to the Arxus Portal
Ensure you have an active account and the necessary permissions to access portal features.Open the Arxus Engage widget
Once logged in, you’ll see the Engage icon located at the bottom-right corner of your screen open it and click on the messages icon.Type your question
Enter a query about the portal (e.g., “How do I add an M365 Subscription?”).Review the response
Arxus CoPilot will provide guidance, or step-by-step instructions to help you navigate or configure your preferences.
Tips for Getting the Best Results
Keep questions concise
The more specific your question, the easier it is for Arxus CoPilot to provide relevant help.Use exact feature names
Refer to features by their exact names for more accurate responses.Refine your query if needed
You can follow up for more details—for example, “Tell me more about adding a M365 subscription”.
Get Help
If Arxus CoPilot doesn’t resolve your question or you need additional assistance:
Chat with our Support Team
Type "talk" in the chat or click on "Ask Arxus Support Team when opening a new chat and you will be directly redirected to one of our agents, promptly ready to assist you!Reach out to Service Desk Support
For technical issues or escalations, Service Desk Support is available to help.Contact your Customer Success Manager
Your dedicated representative is here to guide you through advanced or account-specific requests.
They’ll be ready to assist you!