Once you’ve submitted a request to create a new Azure tenant using the Tenant Configuration feature in the Arxus Customer Portal, a structured onboarding process is triggered. This article outlines each step, so you know what to expect and when to take action.
What Happens After You Request a New Tenant?
1. Confirmation Emails Are Sent
A confirmation email is sent to both the technical and commercial contact of your company.
The email includes a summary of the submitted tenant request and company information.
2. ARXUS Validates the Information
ARXUS performs a check on the submitted company and tenant information.
If all details are valid, ARXUS moves forward with preparing the contract.
3. Contract Email Is Sent
The commercial contact receives an email from
[email protected]containing the Arxus Service AgreementImportant: The commercial contact is expected to have signing authority.
4. Arxus Framework Agreement Must Be Signed
The commercial contact is asked to digitally sign the Arxus Service Agreement via the link in the email.
A reminder will be sent if the contract is not signed.
If the contract is not signed within a certain period, the request is automatically invalidated and moved back to the “To Validate” stage.
5. After the Service Agreement Is Signed
Once signed, the technical contact is notified, and tenant provisioning begins.
If the contract remains unsigned, the request remains on hold and reminders continue to be sent.
6. Account Access Information Is Shared
Once registration is completed:
The technical contact receives login credentials to access the Arxus Customer Portal, if they didn't already have access. If they already had access to the Arxus Customer portal, they will only receive an email stating that the tenant registration/ creation was successful.
The commercial contact is informed that the registration was successful and that the technical contact can now log in and manage licenses.
7. Managing the Tenant and Licenses
The technical contact can now:
Log in to the Arxus Portal
Manage the company profile
Add additional contacts
Subscribe to services or licenses
Get Help
If you need more help, contact your Customer Success Manager, reach out to our Service Desk support, or type your question in the chat to our support team. They will be ready to assist you.