Create or Add Azure tenants for your customers with ease
Tenants are the foundation for managing your customers subscriptions and services.
In this step, you'll use the Tenant Configuration section to either create a brand-new Azure tenant or onboard an existing one for your customer. You’ll also assign key contacts—like the Commercial Contact and DPO—based on your relationship with the customer.
Let’s walk through how to set up the tenant and ensure everything is in place for subscription management.
Prerequisites
To use Tenant Configuration in the Arxus Portal you need:
Access to the Arxus portal with the appropriate permissions to use this feature.
Your company must have you activated this service with Arxus.
How to activate?
If your company has this service active, and you still can’t use it, contact your company portal administrator (usually this person, is who in your company has “Full Role” rights to the users and permission section).
Adding or Creating a New Azure Tenant for Your Customers
Follow these detailed steps to add or create an Azure tenant for your customers:
1. Perform a Company Switch:
Use the company switch feature to select the customer for whom you want to add or create a tenant. How to perform a company switch?
If you can't find your customer in the list, you probably haven't onboarded them into the Arxus Portal yet. Make sure to add them into the Arxus Customer Portal and then perform the customer switch.
2. Access the Tenant Configuration Dashboard:
From the main menu on the left-hand side, navigate and click on Tenant Configuration.
3. Choose an Action:
Click on + Add Tenant/ Azure Subscription
Choose an Action: Click on "Add or create new Azure tenant"
4. Tenant Status:
Select "Create new tenant" if adding a new tenant or "Onboard existing tenant" if onboarding an existing tenant.
For new tenants, provide a unique name using the
.onmicrosoft.comdomain.For existing tenants, provide the existing tenant’s
.onmicrosoft.comname and primary domain, and verify the domain via the Office 365 Admin Console or Azure AD portal.
5. Select Contacts:
Select the contacts for the Tenant you are creating or onboarding
How Should You Select Contacts?
The relationship you have with your customer determines how you assign contact roles.
If you are a Partner: Your customer is aware of Arxus and has control over their own tenant. Contacts can be selected from either your company or the customer’s, depending on their level of involvement.
If you are a Value-Added Partner: Your customer is unaware of Arxus and you fully manage the tenant on their behalf. Contacts should always be selected from your own organization.
Select the Technical Contact:
The primary point of contact for technical administration, troubleshooting, and system updates.
Partner: Choose from either your own organization or the customer's, depending on technical responsibilities.
Value-Added Partner: Always select from your own organization, as you fully manage the tenant.
Must be a ServiceNow user and have administrator-level privileges.
Select Commercial Contact (Legally Responsible Contact):
This person legally accepts terms and conditions from Arxus and Microsoft.
Best Practice: Always select someone from your customer’s organization to avoid liability issues.
If selecting from your own organization: You must have documented and signed evidence from your customer explicitly agreeing to all terms and conditions. Without this, your organization assumes full liability for compliance violations.
This contact must have signing authority and a valid phone number.
Select the Data Protection Officer (DPO) Contact:
Official contact notified in case of data breaches and compliance matters.
Partner: Choose from either your own team or the customer's, depending on who manages privacy and compliance.
Value-Added Partner: Always select from your own organization, as your company is fully responsible for compliance.
For small companies, this is typically the CEO or senior management; for larger organizations, select a dedicated DPO.
Select the Watch List Contact:
Receives notifications when new cases are logged in ServiceNow.
Partner: Choose based on who will manage incident follow-ups (either your team or the customer’s).
Value-Added Partner: Always select from your own organization.
Can be an individual or a distribution list.
Select the Security Incident Contact (Secwise Watch Users Only):
The primary contact for security incidents detected by the Secwise Security Operations Center (SOC).
Partner: Typically select someone from your customer's security team, unless explicitly agreed otherwise.
Value-Added Partner: Always select someone from your own security team, as the customer does not have direct involvement.
Must be a ServiceNow user and have security response responsibilities.
6. Select Customer Flow:
Choose the appropriate customer flow for your scenario.
7. Confirm and Submit:
Review the provided information carefully and submit your request by clicking "Confirm."
Important Notes
To manage, create or delete Users & Contact navigate to the Users & Permission section of the Arxus Customer Portal .
Remember that if you want to create a user or contact for your customer you must perform a company switch and switch to that customer before. If you do not do this, you will be creating a user/contact for your own organization.
Clearly define and document responsibilities between your organization and your customers.
Emphasize the importance of accurately selecting contacts, especially Commercial and DPO contacts, due to significant legal liability implications.
Maintain appropriate and signed contractual documentation when assuming liability by selecting your organization's contacts.
Get Help
If you need more help, contact your Customer Success Manager, reach out to our Service Desk support, or type your question in the chat to our support team. They will be ready to assist you.